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Reviews of Ruby Emma Hotel Amsterdam

4 out of 5
Ruby Emma Hotel Amsterdam
Amstelvlietstraat 4, Amsterdam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1002 reviews" "
Rating 8 - Good. 225 out of 1002 reviews" "
Rating 6 - Okay. 48 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! It is close a few minutes walk to metro station which takes about 12min to reach Amsterdam central station. It is located in a quiet area with a 3min access to mini mart operating from 7am to 7pm and no such food or other facilities. It has an easy access to Amsterdam for day trips via metro. We found the breakfast a bit expensive for $24 per person so we decided to eat out. Our room had toilet on one side and shower sink on the other side. The automatic control of lights and curtains was a plus and easy. The room had a kettle and refrigerator which was a plus. Overall, pleasant!
Stayed 3 nights in May 2024

10/10 Excellent

Amy Elizabeth

Liked: Amenities
Amazing friendly staff. Very clean. Couldn’t ask for a better hotel
Stayed 2 nights in May 2024

10/10 Excellent

abigail

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, great location and really lovely staff. The only negative was that we stayed for 6 days but our room was never cleaned.
Stayed 5 nights in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Blaise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have probably ever stayed at. Definitely will be staying there again when I am back in Amsterdam!
Stayed 4 nights in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. The rooms were lovely, clean, and frankly very impressive. They had exterior blackout curtains, and the room could be controlled from an ipad. I loved the filtered water tap provided by the hotel, it was very nice touch, in addition to their own selection of toiletries provided. Right beside the subway station, so getting to the city core was easy, about ten minutes by subway, so it’s worth investing in a pass. My one hang up may be the location; there’s not much going on in that area, so the majority of your time is best spent in the city. However, this also meant the hotel was quiet at night.
Stayed 2 nights in May 2024

10/10 Excellent

VISHNU

Liked: Cleanliness, amenities
Great
Stayed 3 nights in May 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a very lovely room. Great view across the outer city and very close to the metro which is handy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dong Hui

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates at the edge of the city center (lower hotel rate comparing to those in the center), but it is very convenient to get to the center. Subway station is only 5' walk and have three lines of subway 51, 53 and 54, less than 10' to get to the central station. We will come back to this hotel for our future trip to Amsterdam.
Stayed 5 nights in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the ruby, 2 mins walk to train station rooms immaculate already rebooked for September
Stayed 3 nights in Apr 2024
Response from Ruby Emma Team on 8 May 2024
Hey William, thanks for taking the time to review your stay with us. Inspired by centuries of sailors who've tacked their sails and harnessed the wind on the Amstel's tight turns, Ruby Emma's all about using the power of nature and is packed with cutting-edge green technology. From geothermal energy generation and a smart facade to the use of recycled materials like carpets made from former fishing nets, energy efficiency is at the heart of the hotel. It's a pity to hear it wasn't entirely your cup of tea but still hope you'll stay with us soon again. Your Ruby Emma Team

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Unique facilities. Hi-tech! Window shutters have a mind of their own. Very comfy bed. There’s a feeling of over-reliance on automation. A bit cold and robotic. But it works!
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean. Comfortable beds. Close to transportation station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced, modern, clean and the staff are very welcoming. I would definitely stay there again!
Stayed 6 nights in Apr 2024

10/10 Excellent

Mason, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spaklerweg!
Stayed 4 nights in Apr 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here, perfect location close to the metro and easy to get into Centraal. Rooms are perfect however my only complaint this time is that the cleaning of the room when we arrived wasn’t great. There were loads of eyelash extensions on the floor by the bin and table as well as a lot of dust/crumbs which was slightly disappointing but didn’t affect my stay at all or my opinion of the hotel. It’s 10/10 every time but the cleaning did let them down this time
Stayed 5 nights in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was room was too warm, couldn't adjust tem.
Stayed 2 nights in Apr 2024

8/10 Good

Chun Keung, Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a rustic industrial style hotel yet it adopts a few luxurious gadgets like spacious shower stall with rainforest shower head which enable guest to have an enjoyable shower experience, an iPad device controlling the light, curtains, room services etc and an amplifier with heavy strong bass which are all wonderful. The only drawbacks are the so so room cleaning services and the self check-in procedure s which add burden on the already worn out travellers after a long haul.
Stayed 3 nights in Apr 2024

4/10 Poor

Viviana

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We requested a cot for baby, it was confirmed prior our arrival, however it was never brought to the room and we were there 5 days, asking for it. The service at the bar, is very slow, it may take over 25 minutes to get a drink order served.
Stayed 4 nights in Apr 2024
Response from Ruby Emma Team on 2 May 2024
Hey Viviana, Thank you for sharing your experience with us. We're sorry to hear about the mix-up with the cot. Our team does their best to resolve our guest's requests as quickly as possible. However, we will pass on your feedback to the appropriate person. We understand that our bars can be busy at times, but our hosts always do their best to mix, stir and shake drinks as quickly as possible. Don't worry, we'll have a chat with the team and see how we can speed up our service in the future. We hope you'll be back for another drink soon.Your Ruby Emma Team

8/10 Good

Keegan

Modern clean hotel close to metro.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! I look forward to returning during my next stay. Very clean, accessible and not too far from the city center.
Stayed 5 nights in Feb 2024
Response from Ruby Emma Team on 2 May 2024
Hey Sharde, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Emma Team

10/10 Excellent

bruce

Stayed 3 nights in Apr 2024

8/10 Good

Mugdha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high tech facilities, staff is super nice and easy to talk to. Spaklerweg station nearby takes you to Centraal Station regularly and quickly, lots of nice walking routes as well. Note that our WOW room toilet had no exhaust and there are no microwaves available (there are fridges so keep in mind for leftovers), and there's one small grocer nearby.
Stayed 6 nights in Apr 2024

8/10 Good

William

Stayed 2 nights in Apr 2024

10/10 Excellent

Archie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpgul
Stayed 5 nights in Apr 2024

10/10 Excellent

Therese

Travelled with group
Liked: Property conditions & facilities
I usually never do reviews but Ruby Emma needed it! If you're looking for a nice hotel in amsterdam this place is perfect. Its a 2 minute walk to a station that takes you directly to the center. The mate suite was lovely for me and my girlfriend! Grateful for the ipad controlled light settings and deadly mattresses that will for sure help with any jet lag.
Stayed 3 nights in Apr 2024

10/10 Excellent

Louise Katherine

Stayed 4 nights in Apr 2024

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there, the place was clean and comfortable. The location is close to metro and to airport
Stayed 2 nights in Apr 2024

8/10 Good

Louise

Liked: Cleanliness, amenities, property conditions & facilities
Chose hotel as looked good, had good reviews & was cheaper than in city centre. Was very nice & convenient for Spaklerveg metro. Only slight noise from trains (we were 10th floor). We didn’t have breakfast but were outraged by bar prices!
Stayed 3 nights in Apr 2024

10/10 Excellent

Philippa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & v convenient for transport to the centre of Amsterdam. Quiet location & a facilities required
Stayed 3 nights in Apr 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

darawan

Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities
amazing hotel we loved it , only downside is the rooms are so hot
Stayed 3 nights in Apr 2024

8/10 Good

Tian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet and convenient. Don’t like the design of the bathroom area. Would be better if the room was a bit bigger. Our room was tiny.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Calum

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the city centre via metro. Very clean and nice place to stay.
Stayed 3 nights in Apr 2024
Response from Ruby Emma Team on 11 Apr 2024
Hey Calum, Thank you so much for sharing your thoughts with us. We're delighted to hear that you enjoyed your stay and appreciated our central location, right next to the metro. It's great that you noticed how much we focus on making our guests feel at home - by making cleanliness a priority and providing friendly, down-to-earth service.We look forward to seeing you again soon.Your Ruby Emma Team

10/10 Excellent

Bailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff and hotel room, bar and facilities were excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Kona Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. So modern
Stayed 1 night in Apr 2024

10/10 Excellent

Rahul

Liked: Staff & service, amenities, property conditions & facilities
Nice, clean, modern hotel. McDonald’s right across the street. Metro station is a short walk. Would definitely recommend this property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very modern.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really nice hotel. Comfortable and fresh.
Stayed 3 nights in Mar 2024

10/10 Excellent

Damon

Stayed 3 nights in Mar 2024

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Seren

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Ruby Emma Hotel. Our room was very modern, we loved that the iPad controlled the room settings & TV! The location was very convenient, only 10 mins on the metro into the city centre. We had a fab trip!
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Mar 2024

4/10 Poor

Hannah Mary

Stayed 3 nights in Mar 2024