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Recensioni per DoubleTree by Hilton Hotel Bristol South - Cadbury House

4 out of 5
DoubleTree by Hilton Hotel Bristol South - Cadbury House
Frost Hill, Congresbury, Bristol, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 462 su 1001 recensioni" "
Valutazione di 8 - Buono. 305 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 128 su 1001 recensioni" "
Valutazione di 4 - Scarso. 69 su 1001 recensioni" "
Valutazione di 2 - Terribile. 37 su 1001 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Vincenzo, Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo di alto livello
Hotel incantevole con ampio giardino alberato e grazioso laghetto. Ottime camere spaziose, abbondante e varia la prima colazione. Da consigliare vivamente.
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Lisa

Mi è piaciuto: Personale e servizio
Wedding guests on Saturday evening were very noisy and disruptive coming back to their rooms. My room had an adjourning door to the next room meaning I could hear the TV and wake up call (5am)
Soggiorno di 2 notti a maggio 2024
Risposta di Cadbury House, il giorno 21 mag 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 Eccellente

rajinder, Belvedere

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very professional staff very knowledgeable on the local area
Soggiorno di 3 notti ad aprile 2024
Risposta di TJS, il giorno 9 mag 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

derek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di TJS, il giorno 9 mag 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia e servizi
Noisy
Soggiorno di 1 notte ad aprile 2024
Risposta di Cadbury House, il giorno 3 mag 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Eccellente

Michelle

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff loved the swimming with a four year old.
Soggiorno di 2 notti ad aprile 2024
Risposta di Cadbury House, il giorno 3 mag 2024
Thank you for taking the time to leave us a score. we really appreciate it! We are glad to hear you enjoyed our facilities.

8/10 Buono

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve stayed here many times before. I like the hotel and the staff are a country mile better than many places. Disappointed to be charged to park. It’s not easy to stay here without parking and non of my previous stays charged for parking!
Risposta di TJS, il giorno 15 apr 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

6/10 Soddisfacente

Gabrielle

Soggiorno di 1 notte ad aprile 2024
Risposta di Cadbury House, il giorno 3 mag 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Eccellente

john

Soggiorno di 1 notte a marzo 2024
Risposta di TJS, il giorno 6 apr 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di TJS, il giorno 17 mar 2024
Thank you for your feed back

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel in a fabulous setting
Soggiorno di 1 notte a marzo 2024
Risposta di TJS, il giorno 5 mar 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

carl

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good stay
Modern, clean and and comfortable
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 20 feb 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Eccellente

Gareth

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 19 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic break it met all my expectations we go every year
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 19 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

Natalia

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Just good
Overall was good, unfortunately reception not given relevant information regarding our stay eg. I went to the main reception to ask if they have some lockers at the spa, I’ve said to them that I’m going to change and going to the spa, literally 10 min later went with my friend to spa and staff from reception over there said they are closing right now. Why the guy at the main reception not mentioned that they are closing soon?! Just a small things but make my stay very difficult. I would definitely make more effort and take more time to train properly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 19 feb 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

8/10 Buono

Mirza

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only stayed one night with limited time there. However staff were welcoming. Facilities very good. Great swim and steam room.
Soggiorno di 1 notte a febbraio 2024
Risposta di Cadbury House, il giorno 11 feb 2024
Thank you for taking the time to leave a review. Your comments have been shared with the team.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di TJS, il giorno 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay
Everything was excellent from the first check in until checkout Staff so attentive and happy to help Beautiful place Food amazing as was atmosphere
Soggiorno di 1 notte a febbraio 2024
Risposta di TJS, il giorno 5 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

Rowan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di TJS, il giorno 4 feb 2024
Thank you for your feedback

10/10 Eccellente

Mr G D

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di TJS, il giorno 28 gen 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weekend
Comfortable,spacious rooms,good breakfast,semi rural location. Parking charge is an irritation
Soggiorno di 2 notti a gennaio 2024
Risposta di tjs, il giorno 22 gen 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

10/10 Eccellente

Claire

Soggiorno di 1 notte a gennaio 2024
Risposta di TJS, il giorno 18 gen 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

4/10 Scarso

Michelle

Non mi è piaciuto: Comfort della camera
Reception staff rude, said we we had not paid in advance with you , and we had, went to room no remote for tv , waited for someone to bring one up, and said it wasn’t there problem, my partner missed the racing because of this, the room had not been checked, we were in a room in attic with the smallest window, just not what I expected, for price of room, and reception staff just did not care
Soggiorno di 2 notti a gennaio 2024
Risposta di TJS, il giorno 18 gen 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Eccellente

Genevieve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel near airport
It was a very warm welcome after coming off a delayed late night flight. The warm cookie was just the thing I needed. The room was comfortable, the bed was soft and cozy, and i finally got that sleep I desired. Easy check out too.
Soggiorno di 1 notte a gennaio 2024
Risposta di TJS, il giorno 16 gen 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di TJS, il giorno 15 gen 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Soddisfacente

Jo

We turned up late after a flight and was greeted by a miserable man in reception who could hardly be bothered to say hello Room was clean and bed was comfy though
Soggiorno di 1 notte a gennaio 2024
Risposta di TJS, il giorno 15 gen 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 Eccellente

Lucy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely Stay
Had a lovely stay at Hilton Cadbury House. The Hotel and rooms were beautiful. We enjoyed a delicious meal at the Stakehouse and had breakfast in the morning. The food was excellent. We used the spa facilities and they were really lovely apart from it been rather busy. Our room was on the top floor and heat rises so it was very warm and there was an issue with the aircon. I rang down to let reception know and they were more then happy to move us but we decided to stay. Relly excellent customer service. We would definitely stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 15 gen 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Soddisfacente

L

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
No welcome cookies for us
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 15 gen 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Eccellente

Caroline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 27 dic 2023
Thank you

10/10 Eccellente

David

Viaggio con la famiglia
Lovely Staff - Great Hotel - Top Food
I was really impressed with the hotel, staff and food. Will definitely stay again. Extra shout out to the lad on reception Friday night when we checked in. I think his name was James possibly. Gave our party some welcome cookies and also dug out a usb charger for me! Legend. Also the blonde girl at breakfast was really welcoming 😀
Soggiorno di 1 notte a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Eccellente

Steven

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel
Great hotel. Comfortable spacious and modern rooms. Food was excellent although service was a little slow even though it wasn't particularly busy.
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 1 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Buono

Samantha

Soggiorno di 1 notte a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Potentially great, but let down by service
Lovely facilities. Service not up to the same standard. For example, the room was not made up. Also the drain to the shower was blocked, which can happen, but when we reported it no one was available to fix it over the weekend. Hotel offered room service but when we tried to call a few times no one answered the phone, so we went out instead.
Soggiorno di 2 notti a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Soddisfacente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Kept us waiting for 2.5 hours to check in even though room was ready. Room was then cold, so they transferred us to another room after some 30 minutes. Therefore curtailed our use of the pool and spa facilities. Overall, expensive for what it is
Soggiorno di 1 notte a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Eccellente

Megan

Viaggio di gruppo
Soggiorno di 1 notte a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Eccellente

Jahmal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di tjs, il giorno 25 dic 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Eccellente

Sylvia

Soggiorno di 2 notti a dicembre 2023
Risposta di TJS, il giorno 15 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Soddisfacente

Lucy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 15 dic 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Eccellente

D

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 15 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Soddisfacente

Margaret

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
Soggiorno di 1 notte a dicembre 2023
Risposta di TJS, il giorno 5 dic 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Eccellente

Kris

Soggiorno di 1 notte a novembre 2023
Risposta di TJS, il giorno 5 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

8/10 Buono

Mark

Mi è piaciuto: Personale e servizio e servizi
Great
Soggiorno di 1 notte a novembre 2023
Risposta di TJS, il giorno 1 dic 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Eccellente

Zaida

Soggiorno di 2 notti a novembre 2023
Risposta di tjs, il giorno 25 dic 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Eccellente

Aaron

Soggiorno di 1 notte a novembre 2023
Risposta di tjs, il giorno 25 dic 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Buono

Zsolt

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Almost 5 start
We have pent a long weekend here and only one thing held us back to give 5 stars ….. the receptionist team unfortunately. But apart from two receptions we have met and they dealt withe us (basically we checked is about 11pm and the guy at the reception was pretty grumpy and did not have us any info … no proper check it happened there … he didn’t even said Hi …) All staff are lovely the hotel fairly clean and all staff were lovely.
Soggiorno di 2 notti a novembre 2023
Risposta di TJS, il giorno 21 nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

8/10 Buono

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di TJS, il giorno 13 nov 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

2/10 Terribile

James

Soggiorno di 1 notte a novembre 2023
Risposta di TJS, il giorno 13 nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

4/10 Scarso

Rebecca

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di TJS, il giorno 8 nov 2023
Thank you for your feedback