2/10 Terribile
Josean
Viaggio con la famiglia
18 mag 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dear Expedia Customer Service,
I am writing to request a full refund for our recent stay at Mamacitas Hotel in Culebra, room 305, booked through Expedia. Unfortunately, our experience was far from satisfactory due to several significant issues.
Upon arrival, we discovered that the air conditioning in our room was not functioning, making the room unbearably hot. We immediately informed the hotel office, but they did not have a maintenance team available to fix the problem. Additionally, the staff informed us that there were no other rooms available, leaving us with no choice but to sleep in our cars.
Moreover, the room was in extremely poor condition:
- The room was dirty, with visible dust covering surfaces.
- We found a cockroach in the room.
- There were blood stains on the pillow covers.
- There were food stains on the floor.
Given these unacceptable conditions, we are requesting a full refund of $193.84. Our stay was severely impacted by these issues, and we believe a refund is justified. Can you refund it back to my card that I use for this reservation ?
Thank you for your prompt attention to this matter. I look forward to your response and resolution.
Best regards,
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