Dear Asia,Thank you for taking the time to let us know your opinion of your recent stay.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to see you again soon.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Alessandro,Thank you very much for this positive review.We are glad that you had a pleasant stay and appreciated our high standards and tasty breakfast. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It would be a pleasure to welcome you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Michele,Thank you for this positive review.We are delighted to hear that you found our location convenient and well connected to the centre of London. Our proximity to Hammersmith Underground Station and Broadway Shopping Centre is indeed a plus for our guests. It's great to know that you enjoyed our spacious and comfortable rooms as well.Thank you once again for your kind words, and we look forward to your next visit.Kind regards,Odhi Johanes, Senior Guest Relations

Gentile Giorgio,La ringraziamo per aver recensito la nostra struttura.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Saremo lieti di poterla accogliere di nuovo presso l'Novotel London West in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Odhi Johanes, Senior Guest Relations

Dear Massimiliano,Thanks for your rating of our hotel.We are glad your stay was enjoyable.A private message with further details would be gratefully received.We look forward to welcoming you again. Best regards,Lea Manalo, Guest Relation Manager

Dear Luca. Thank you for taking the time to share your experience with us.We are very glad to know that you enjoyed our convenient location and tasty breakfast. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. Our team works hard to deliver an exceptional guest experience and would like to hear any suggestions or comments that may help us improve our product and services.We hope to have the occasion to welcome you back in the near future.Kind regards,Lea Manalo, Guest Relation Manager

Gentile Enzo,Grazie per averci fatto conoscere la sua opinione.Dal rating particolarmente elevato che ha assegnato alla nostra struttura, riteniamo che il suo soggiorno sia stato in generale positivo. Lavoriamo con grande impegno per raggiungere questo obiettivo e il suo giudizio ci incoraggia a proseguire su questa strada.Speriamo davvero di poterla ospitare di nuovo presso il Novotel London West in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Lea Manalo, Guest Relation Manager

Thank you for your feeback

Thank you for your feedback. Have a nice day ahead.

Thank you very much for your feedback. Have a nice day ahead.

Grazie per aver dedicato del tempo a raccontarci la tua esperienza al Novotel London West. Mi dispiace che la tua esperienza non abbia soddisfatto le tue aspettative; per favore permettimi di esprimere le mie più sincere scuse. In Novotel, ci impegniamo a fornire un'esperienza di servizio superiore per ogni cliente; pertanto il tuo feedback è molto importante per noi. Ti assicuriamo che stiamo adottando le misure appropriate per affrontare il problema e prevenire eventi futuri. Apprezziamo la tua condivisione delle tue preoccupazioni ed è nostra speranza che tu ci dia l'opportunità di servirti meglio nel prossimo futuro.

Hi. Tank you very much for your review. Have a great Sunday:)

Good morning. Thank you very much for your review. We are hoping to welcome you back once again :) Have a lovely week.

Thank you for your rating

Thank you very much for your lovely feedback

Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again in future.

Thank you so much for your lovely feedback! We hope to see you soon in the near future :)

Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again in future.

Thank you very much for the lovely feedback

Thank you very much for your feedback :)

Thank you for your feedback, we hope to welcome you back very soon :)

Thanks a lot!

Thank you for your feedback, we hope to welcome you back very soon in the near future!

Thank you so much for your lovely feedback!

Thank you very much for your lovely feedback.

Thank you very much for your review. We wish to see you soon again:) Have a lovely day :)

Thank you so much for your feedback. I will let the team know about the wonderful experience you had with us. We are hoping to welcome you soon!

Thank you. We are hoping to welcome you once again in the future!

Dear Barbara,Thank you for such a positive review.We are thrilled to learn that the facilities at Novotel London West met your expectations and that our team's service made your stay enjoyable. Your satisfaction with the cleanliness of your room and the condition of our hotel is heartening to hear, as we strive to maintain high standards. Additionally, it is gratifying to know that our room amenities contributed to your positive experience.It would be our pleasure to have you return on another occasion. Very best wishes,Ashleigh Hector, Guest Relations Executive

Dear Manika.Thank you very much for sharing your positive review.We are thrilled to hear that you found the hotel's condition to be up to the mark, and the service provided by our team to be exceptional. It is always heartening to know that our guests have had a memorable stay with us, enjoying the amenities and the ambiance that Novotel London West prides itself on.We all look forward to welcoming you back in the future.Kind regards,Kanny Diarra, Guest Relation Executive

Nahoko様。この度は、Novotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お客様が清潔で快適なお部屋を高く評価してくださり、大変嬉しく思います。ホテルの状態についても肯定的なご意見をいただき、スタッフ一同励みになります。サービスに関してもご満足いただけたようで、私どもの努力が実を結んだことを嬉しく思います。お部屋のアメニティも、ご満足いただきありがとうございます。エグゼクティブルーム以上ではバスローブやスリッパなどの追加アメニティをご用意しておりますが、全てのお客様に快適にご滞在いただけるよう努めております。またのお越しをお待ちしております。Kanny Diarra, Guest Relations Executive

Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations

Sehr geehrter Mehmet Engin,danke für den positiven Erfahrungsbericht zu unserem Hotel.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Odhi Johanes, Senior Guest Relations

Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Richard,Thank you for positively reviewing your time at our hotel.It's rewarding to hear that you had a memorable stay.We all hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Ben,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next visit.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations

Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Seiji 様この度は、Novotel London Westにご宿泊いただきまして、誠にありがとうございました。郊外にありながらもアクセスの良い点を評価をいただき、有難うございます。また、少し古さを感じられたご様子ですが、快適にお過ごしいただけておりましたら幸いです。またのお越しをお待ちしておりますOdhi Johanes, Senior Guest Relations

Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Seiji,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards of cleanliness and service.We look forward to welcoming you back.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Akio,Thank you for this kind review.We are delighted to hear that you found our rooms impeccably clean, and that the overall condition of Novotel London West met your expectations. It is particularly gratifying to know that our service contributed to your enjoyable stay.Our dedicated housekeeping team works diligently to maintain our high standards of cleanliness, and we are proud to provide a comfortable and modern environment for our guests.We are also pleased to offer a variety of amenities such as a state-of-the-art fitness room, a pet-friendly atmosphere, and convenient parking to enhance the guest experience.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Li,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again soon.Best regards,Odhi Johanes, Senior Guest Relations

Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations