Thank you for your nice comment, Alessandro,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

Dear Mario, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Olga

Dear Sandra, thank you for your review. I would like to apologise for the experience you had during your stay. Our utmost priority is the safety and well-being of our guests and team members. In the case a fire alarm is triggered, we follow the strict procedures we have in place at all times. I apologise for any inconvenience caused. The comments you have made regarding the evacuation process we have taken your feedback to the relevant Heads of Department for remedial actions to be taken, and the appropriate training have been scheduled to avoid similar incidents re-occurring in the future. I hope that the shortfalls occurred on this occasion have not marred your perception of our hotel. We do hope that we will have the opportunity of welcome you back and exceed your expectations in the near future. Kind Regards, Rose

Dear Giuseppe, thank you for your review. We are saddened that your experience has not been up to your expectations. Please do not hesitate to contact us if you wish to elaborate so we can investigate further along with our hotel team. We do hope to have the opportunity to welcome you back to truly wow you really soon. Kind Regards, Irene

Thank you for sharing your experience, Andrea. I am sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodation to ensure these standards are met. I will ask our Facilities team to check this room as a priority. We are sorry if you weren't wowed by the variety of breakfast, and I have shared your review with our management team in order to review and seek a prompt improvement. We do hope to welcome you back to truly impress you very soon! Kind Regards, Marylin

Thank you for your feedback, Luca. I am thrilled to read that you had an amazing stay with us and the view from your room was to your satisfaction as well as the bar menu. Also, we are pleased for the kind words about our hospitable team that strives every day to provide our guests with the best experience. Your feedback will be shared with our team as this will serves as an inspiration to everyone. We look forward to your next visit. Kind regards, Jeffrey

Dear Juan, thank you for taking the time to write a review. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Olga

Dear Robert, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

Dear Henrik, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina

Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location and facilities. We also appreciate your nice comments towards our friendly and helpful team. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,

Thank you Thomas for your feedback. We are thrilled you enjoyed your stay with us and also appreciate you pointing out the excellent service you received from the team. See you again! Kind regards, Senami

Dear Nirmal, thank you for your feedback. We deeply regret that certain areas fell short of expectations. We appreciate your feedback as this helps us improve our guests' experiences and we have shared it with the management team who will review it and take appropriate action. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami

Thank you Noelvis for your feedback. See you again soon! Kind regards, Senami

Dear guest, thank you for sharing your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. Thank you for your feedback on your room's lighting and rest assured it will be raised to the attention of our designated team to review and ensure we meet guests’ satisfaction. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Nicole, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

Dear Ashley, thank you for sharing your review. We are so glad to hear you liked our hotel's excellent location and service in particular. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards,

Dear Marc,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed the location of the hotel. We look forward to welcoming you back again soon.Kind Regards,Kristine

Dear Gail, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene