Thank you for your rating, Susanna. I would like the opportunity to learn more about your review, if you had a moment to contact us at the hotel, I would be grateful. My best regards, Malcolm Hendry.

Thank you for your rating. We hope to welcome you back again soon. My best regards, Malcolm Hendry, General Manager.

Thank you for your review!

Dear Anonymous, Thank you for the wonderful review. I am thrilled that you had a fantastic stay. I hope we have the chance to welcome you back to The Rubens at The Palace soon. Warm regards Paula Orton Front Office Manager

Dear Mattia, Thank you for taking the time to leave us a review online. I am pleased that you had a great stay with us. I hope we have the chance to welcome you back to The Rubens at The Palace soon. Warm regards Paula Orton Front Office Manager

Dear Anonymous, Thank you so much for your fantastic review following your stay at the Rubens at the Palace. I am delighted that your stay with us was so wonderful, and to read that we exceeded your expectations! Thank you so much for your kind compliments about the team. I have shared your feedback with everyone here this afternoon, and it brightened our afternoons! We appreciate your care and attention in writing about your experience, and look forward to welcoming you back to the Rubens at the Palace in the very near future. Warm Regards, Paula Orton Front Office Manager

Dear Anonymous, I wanted to reply to you personally following from reading your lovely feedback online. We so appreciate you taking this time to share your experience! You have made our day so happy! We really enjoyed reading about your stay and all of the aspects of the Hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Rubens at the Palace. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future! Thank you for making us all smile this afternoon. Warm regards Paula Orton Front Office Manager

Dear Anonymous, Thank you for taking the time to leave us your review. I am pleased that overall you have enjoyed your stay with us and I wanted to let you know that we have taken on board your feedback with the items you have suggested. I do hope we will have the opportunity to welcome you back in the future. Warm regards Paula Orton Front Office Manager

Dear Anonymous, Thank you for taking the time to leave us your review online following your recent stay with us in London. I am delighted that you had a wonderful stay and I hope that we will have the chance to welcome you back to The Rubens at The Palace in the near future. Warm regards Paula Orton Front Office Manager

Thank you for sharing your kind review following your stay with us. Our team work hard to exceed our guests expectations of service and so I am thrilled that you found them to be friendly and accommodating. I will be pleased to share your positive feedback with them and we look forward to having the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. As returning and much valued guests I am delighted that we have once again met yours and your granddaughters’ expectations. Your kind words about the breakfast, amenities and hotel itself are most appreciated and I will be pleased to share this with our team. I do hope we have the opportunity to welcome you and your family back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your recent stay with us. Our team take pride in all they do and so I am thrilled that Jason provided you with a memorable experience in the New York Bar. I will be delighted to share your kind comments with him, ensuring his hard work is duly recognised. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review. As returning and much valued guests I am delighted to read that you once again enjoyed your stay with us. I do hope that we have the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your wondeful review following your recent stay with us. I am delighted to read your kind comments about the location and team. They take great pride in all they do and so feedback such as yours is truly appreciated. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. Being a converted period property, the shapes and sizes of rooms vary, and we offer many different room types to take these variations into consideration. I am sorry for any disappointment caused with your original room. Should you choose to stay with us again, please do let us know your preferences and we will try and allocate you more appropriately, subject to availability. I understand that the matter of the discount has since been resolved, please accept my apologies for this. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Whilst I am delighted to read that you had a great stay I was sorry about your experience in the bar. I have shared this feedback with the Bar Manager so that he can investigate this further. Please accept my apologies for any disappointment caused. I do hope that we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review. I am delighted to read that you enjoyed your stay with us and I will be pleased to share this positive feedback with our team.. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. I am delighted to read your kind comments about the location and team. They take great pride in all they do and so feedback such as yours is truly appreciated. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. It is wonderful to read that you found the hotel to be ‘Top notch’. I have shared this as well as your comments about the staff and Afternoon Tea experience with the team who will be most grateful. However I would like to apologise for any disappointment with regards to the size of the room. Being a period building, we have a selection of accommodation available. Every room within each category is the same size, though the layout and style will differ. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and they will try and allocate you more appropriately, subject to availability. I hope that we have the opportunity to welcome you back one day soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review with us. There is a discretionary daily service charge of 15.00 per day which is added to your final bill. The service charge is a payment which recognises and rewards all employees for exceeding expectations, and the entire amount is shared equally between the team. This information is shared when checking in and out. There is no obligation to pay this, and it can be removed at check out. I am sorry for any disappointment this caused, I do hope it has not deterred you from choosing to stay with us again. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Whilst I am pleased that you found our team to be nice, especially Zoe (Olivia) and the bell hop, I was sorry that we did not fully meet your expectations. I have discussed all the issues you have shared with the relevant managers as this is not our usual standard and have asked that they take the remedial action as necessary. Being a period building, we have a selection of accommodation available. Every room within each category is the same size, though the layout and style will differ. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and they will try and allocate you more appropriately, subject to availability. Mini fridges are also available on request and so I have made a note of this in your profile. Once again, please accept my apologies for any disappointment. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your recent stay with us and for your recommendation to others. As much-valued guests, I am delighted that we have met your expectations making your stay a truly exceptional one. Your kind words about our team are equally most appreciated and I will be thrilled to share these with them, as feedback such as yours serves as great motivation for them.. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your recent stay with us. Your feedback that the staff were wonderful is truly motivating to read and I will be pleased to share this with them. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. Your feedback that everything was great is truly wonderful to read and I will be pleased to share this with my team. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Being a converted period property, the shapes and sizes of rooms vary, and we offer a number of different room types to take these variations into consideration. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and they will try and allocate you more appropriately, subject to availability. If you ever need anything during your stay our Front of House team will always be happy to assist. I do hope that we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. We are very fortunate to be in such a wonderful part of London with great access links to transport and for sightseeing, so I am pleased you could take advantage of this. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. Your kind feedback that our team provided impeccable service is truly wonderful to read and I will be delighted to share these positive words with the team. I hope that one day we may have the chance to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your stay with us. Our team take great pride in all they do and so I am thrilled that you found them to be amazing and that they went above and beyond for you. We are very fortunate to be in such an ideal part of London with great transport links and close to the sights, so I am pleased this suited you during your trip. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your positive review following your recent stay with us. Your kind feedback regarding our service and our breakfast offering is wonderful to read and I will be sure to share this with our team who will be most grateful . I do hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your kind review following your recent stay with us. It is wonderful to read your positive comments about the hotel, your room and our team. Feedback such as yours serves as a great motivator for our staff and I will be delighted to pass this on. I hope that we have the opportunity to welcome you back one day soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your review. I have passed your feedback on to our Front of House team to ensure that our guests are being shown how to control the heating when being taken to their room. Should you choose to stay again, please do contact Reception if you need any assistance. I do hope we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director

Thank you for taking the time to share your positive review. It is wonderful to read that you found our team to be friendly and helpful throughout your stay with us. They work hard to exceed our guests expectations and I will be sure to share these kind words with them, as feedback such as yours serves as a great motivator. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. I am delighted to read that you were happy with our location and that you enjoyed a very comfortable stay. I will be sure to share these lovely comments with our team. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. I was extremely sorry to read your feedback about our team. This is certainly not our usual standard and I have shared your comments with our Management team so that they can investigate this further. Please accept my sincere apologies for any disappointment caused during your time at the hotel and I do hope we have the opportunity to welcome you back in the near future. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us and for your high recommendation to others. It is wonderful to receive feedback such as yours about our staff and I will be delighted to share this with them. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and bathroom and they will try and allocate you more appropriately, subject to availability. I hope that one day we may have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to read your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. Whilst I am delighted to read that you enjoyed the atmosphere of the hotel and found our staff to be helpful, especially our Doormen, I was sorry that we did not fully meet your expectations. I have shared your feedback with the Front of House Manager and Executive Head Housekeeper so that they can investigate these comments further and ensure that any remedial action is taken. I would like to sincerely apologise for any disappointment caused on this occasion and I do hope that we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.