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Recensioni per Sonesta Maho Beach All Inclusive Resort Casino & Spa

4 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 708 su 1641 recensioni" "
Valutazione di 8 - Buono. 451 su 1641 recensioni" "
Valutazione di 6 - Soddisfacente. 236 su 1641 recensioni" "
Valutazione di 4 - Scarso. 123 su 1641 recensioni" "
Valutazione di 2 - Terribile. 123 su 1641 recensioni" "

8,4/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

alessandro, firenze

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Struttura molto curata e ben tenuta. Camere ampie, pulite e confortevoli. Bella la piscina e splendida la spiaggia dell', hotel, ma ancor di più la vicina Mullet bay, spiaggia in gran parte pubblica con un mare fantastico. Il cibo è vario e di buona qualità ma talvolta preparato in modo riprovevole. I camerieri costretti a correre da un tavolo all'altro per una scelta, censurabile, di non permettere, anche nel ristorante a buffet, di poter riempire i propri bicchieri di acqua e bibite in maniera autonoma. Ne consegue che il servizio risulta lento e talvolta occorre aspettare fin troppo per potersi dissetare durante il pasto. Incomprensibile che durante una vacanza di 11 giorni solo una volta al buffet sia stato presentato un pesce a tranci al banco dedicato....sempre filetti decongelati di un pesce totalmente insapore. Frutta il più delle volte acerba e sempre ripetitiva, mai un frutto tropicale particolare da assaggiare. Nel corner della pasta mai un sugo preparato, tranne un unico sugo di carne, con cui poter saltare e condire la pasta . Vengono presentati ingredienti totalmente crudi con cui, nelle intenzioni del cuoco, sarebbe stato possibile formare un sugo nel minuto durante il quale la pasta precotta veniva messa nel bollitore. Nel complesso però una vacanza e una struttura assolutamente da consigliare.
Soggiorno di 11 notti ad agosto 2022
Risposta di Sonesta Resorts St. Maarten, il giorno 27 ago 2022
Dear Alessandro, Thank you for taking the time to share your recent experience while staying at Sonesta Maho Beach Resort, Casino & Spa. We regret to learn that we have missed the mark in meeting some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve our services. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon when visiting St. Maarten.

6/10 Soddisfacente

Nadia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They need more better food options and the pool/swim up bar needs better service. They have one bartender for it and the wait is too long. But other than that it’s was amazing. The amazing staff members Rose and the entertainment god/ the DJ and party starter Keon, brings life to the resort.
Soggiorno di 3 notti a maggio 2024

6/10 Soddisfacente

Severe

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our sink in the bathroom got flooded many times when we checked the sink there was hair all inside the pipe. There were several nights when we had blackouts in the hotel. The dresser in our room was broken and there was black fungus in our shower .
Soggiorno di 6 notti a maggio 2024

10/10 Eccellente

Maria

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly
Soggiorno di 6 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 21 mag 2024
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Evelyn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I arrived during Carnaval and the place was hopping with celebration and fun. I will definitely be returing to Sonesta: great food, minites from the airport and tons of shopping. Just be SURE to have cash on hand. No ATM and the only oneavailable in the Casino was down.
Soggiorno di 1 notte a maggio 2024
Risposta di Fiorela Richardson, il giorno 21 mag 2024
Dear Evelyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

REINA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Everything was good.. I would love to say excellent but the cleanliness was horrible (our room) .. our room #594 had roaches, the floor was sticky and I promise that they never moped it before. Other than that was amazing...
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 20 mag 2024
Dear Reina,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Roberta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was 10 minutes from the airport. The property was nice and well maintained with 4 restaurants plus other snacks/bars. The rooms were clean and spacious with updated bathrooms and stocked fridge. Service and food was consistently good. The beach was small but the water warm and very clear. Evening entertainment could use an update. Resort lounge chairs are not on the beach but a short walk. The pool area was lively. Overall very nice, relaxing stay.
Soggiorno di 7 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 21 mag 2024
Dear Roberta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Courtney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
THIS PLACE WAS AWESOME
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 20 mag 2024
Dear Courtney,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Burnett Family

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had the standard room and I loved everything about it except the balcony can’t be used. The smell from the sewage was unbearable
Soggiorno di 1 notte a maggio 2024
Risposta di Fiorela Richardson, il giorno 19 mag 2024
Dear Burnett,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Chiraz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
What was annoying, we were given a room in front of a discotheque and the noise was too loud.
Soggiorno di 6 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 19 mag 2024
Dear Chiraz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Uneek

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel thank you
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 19 mag 2024
Dear Uneek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Junior

Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 19 mag 2024
Dear Junior,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Brian

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
BEWARE OF BLACK MOLD inside and outside of the resort building, we moved to three different hotel rooms and could not escape it. Room 258 and 458 were the worst, avoid the corner of the hotel where there is no sunlight and no airflow. The rooms all smell awful, musty and moldy. It’s really really bad and there is no air conditioning in the hallways so the entire building is rancid. I had migraines throughout my stay. Negatives: 1. Mold (see above) 2. The property smells bad, there is a horrible sewage smell next to the kids pool 3. Pool is murky and not cleaned often enough, I saw band aids and hair extensions 4. Extremely loud music all day long by the pool 5. Overall just kind of rundown and dirty 6. They overbook the hotel, there are constantly lines for everything and the property is just not big enough for how many guests they cram in there 7. Always a line at the elevator and the hallways are not air conditioned, we waited 20 mins for an elevator at checkout 8. Staff are very terse and seem unhappy to be there, they’ll all expect a tip so bring cash 9. Overcrowded, we waited for 2 hours at the nicer Italian for dinner Positives: 1. Food is great, buffet is delicious with a large variety of foods 2. Gardens are beautiful 3. Beach area is nice, there are no hotel services at the beach 4. Rooms are modern and well air conditioned but the entire hotel has a mold problem and it smells very musty and moldy 5. Plane watching is cool and noise was not bothersome
Soggiorno di 7 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 20 mag 2024
Dear Brian,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4/10 Scarso

Charmaine

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
We were greeted by excessively loud karaoke on arrival, and given the wrong room despite booking a garden view. Some staff were helpful but others were downright rude and piggish. Customer service leaves much to be desired. We were unnerved by the presence of police in the lobby on the first night. Dining options were ok, but service was slow and quality was mediocre. Location is good for nightlife and linking to both sides of the island. The car rental service was extortionate and punitive. Overall not a good experience for a 3 day trip.
Soggiorno di 2 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 21 mag 2024
Dear Charmaine,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4/10 Scarso

Khadija

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 19 mag 2024
Dear Khadija,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Violette

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very clean, all staff very helpful and polite. The food was good , room service clean, conveniently located, the beach clean with azure blue water....I was pleasantly suprise...that it was nicer than I thought for a small resort....
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 17 mag 2024
Dear Violette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Keithly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's a very nice property and will continue to dtsy there
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 16 mag 2024
Dear Keithly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Nicole

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort has a small casino across the street that plays loud music until 3:00 am every night. The rooms were dated and dirty. The staff acted like it was an inconvenience to do their jobs and management and staff weren't friendly. I wouldn't recommend this resort.
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 16 mag 2024
Dear Nicole,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Brittany

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was perfect, friendly stay & comfortable stay
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Brittany,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Tim

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location!!!
Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Krystle

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Terrible food
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Krystle,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Krystle

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Krystle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Natasha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 16 mag 2024
Dear Natasha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Monica

Viaggio con la famiglia
Nice
Soggiorno di 1 notte a maggio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 14 mag 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

8/10 Buono

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was a bit small for the 4 of us, but comfortable enough. The staff were all very friendly and welcoming. Pool bar is fantastic. Kids loved the slides
Soggiorno di 3 notti a maggio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 14 mag 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

8/10 Buono

shree

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
cleanliness
Soggiorno di 1 notte a maggio 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Shree,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Jada

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved it the staff were very nice when we checked in and through out the whole stay they cleaned the room everyday and even decorated the room for my husband birthday it was amazing
Soggiorno di 4 notti a maggio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 14 mag 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

6/10 Soddisfacente

Ann Marie

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
Ms. Jane, one of the servers, was always pleasant and went above and beyond to satisfy our needs. Food was OK. If you like seafood, prepare to be disappointed. My husband doesn't eat meat and one day they served him lettuce and tuna, straight from the can. Very disappointing. The best meal we had was 1.5 miles away at a local restaurant. The room had an unpleasant odor as did the surrounding areas of La Cantina restaurant. The beach was amazing! By far the best part of the trip.
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Ann Marie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Imani

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was less than 5 minutes fr the airport.
Soggiorno di 4 notti a maggio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 14 mag 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

6/10 Soddisfacente

Otis

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Many of the staff were not friendly or helpful. There were some like Veronica, in the dining hall where we had breakfast, who was so accommodating and friendly. But she was one in a thousand!! My friends and I travel all over the world so we know what good customer service looks like. The water in the shower was cold on some days or dangerously hot on others. When we mentioned it to the front desk for several days our concerns were met with disregard. I would not recommend this property.
Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 15 mag 2024
Dear Otis,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Sheila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great time!! Food and service was amazing !!
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Sheila,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Farah

Soggiorno di 1 notte a maggio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 14 mag 2024
Thank you for taking the time to submit your review. We regret to learn that we have missed the mark in meeting some of your expectations.

10/10 Eccellente

Pheana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful five day stay. I only left the resort one day. I will definitely be back! Staff were extremely friendly and delightful. At the Sonesta Maho Beach Resort in Sint Maarten you can do little or a lot, either one you won’t regret. You must experience the planes landing and taking off on the beach!!!
Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Pheana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

SASE COMPTON

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The all-inclusive factor was to die for
Soggiorno di 6 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Sase Compton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Marie, Saint Albans

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The activities are great. The staff is wonderful
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Vishan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love it
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Vishan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Scarso

stephanie elizabeth

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 12 mag 2024
Dear Stephanie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Takenya

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The property was average at best. There were no shows or entertainment except for 1 night out of the 4 we were there. Theres no room service. The air in our room didnt work half the time. And 1 day we didnt have any hot water at all. The food on the other hand was very good and there was a few options to choose from. Our view of the island was majority rooftops of surrounding buildings.
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 11 mag 2024
Dear Takenya,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Anna

Viaggio con la famiglia
I felt like the place was under staff. When I landed only one person was checking in people . The food was limited , one of the bartender was very rude . And forget lining up for food seems like you are in a soup kitchen waiting patiently because u have no choice
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 11 mag 2024
Dear Anna,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Alejandra

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The resort is very beautiful and it’s located near shops and restaurants. It is in Maho beach so you can see the airplane land from the resort. What I did not like was the service. Some servers were really rude. They looked like they did not want to be there. Make sure you go to the restaurants early because they do not close at 10. They stop taking people at 9:30. There is no room service either. The people in the front desk were really nice.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 9 mag 2024
Dear Alejandra,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

beth marie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the friendly team members. The restaurants had good food choices for us. Daily afternoon entertainment was lively and fun.
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 9 mag 2024
Dear Beth Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Scarso

Natasha

Non mi è piaciuto: Pulizia
Average. Need to work on cleanliness and offering better food options.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Natasha,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Latanya, Brooklyn

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 9 mag 2024
Dear Latanya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Edwin Antoine Clarence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were celebrating my birthday and they decorated the room and gave 2 complimentary bottles of champs. Our flight was delayed and we would’ve missed our connecting flight so we stayed 2 extra nights and they upgraded our room. The resort restaurants were excellent in food and service.
Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Edwin Antoine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Hotel lobby needs work. Rooms are not sound proof. Beds are worn out and uncomfortable. Restaurants were good, but thought there would be a more island flare. Most food was what u get in states.
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Michael,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Guerlens

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Soggiorno di 2 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 11 mag 2024
Dear Guerlens,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Nekenya

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my 3rd year and everyone welcomed me with loving arms. Brought more people this year to experience and they all loved it. Please bring the steak restaurant back the Mexican food resturant is not it.
Soggiorno di 5 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Nekenya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely resort to relax with all inclusive access
Soggiorno di 1 notte ad aprile 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Bilnetra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great including the staff
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Bilnetra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

NATASHA

Non mi è piaciuto: Personale e servizio
This was our first time at Sonesta Maho. Overall it is an okay resort but I won’t be back for a second stay. Just a few things I wasn’t to fond off and they are the ocean isnt big at all. The rooms are not soundproofed as stated on the website. We had a room near the pool and you could hear everything also in the corridors you could hear everyone conversation. The only great thing about staying at Maho is you get a great view of the incoming planes. The food options are great at the buffet. Some restaurants onsite are closed some days. Some of the staff are friendly especially Ms. Rose who is currently a supervisor for the restaurants at the resort she goes above and beyond to make your stay comfortable. There were other staff who wasn’t friendly at all even when you try to make conversation. If you want a quick get away trip this is the place to go too.
Soggiorno di 4 notti a maggio 2024
Risposta di Fiorela Richardson, il giorno 8 mag 2024
Dear Natasha,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.