I never write bad reviews, I believe hotels try their best and sometimes things aren't great. However, I feel it's a must to warn anyone considering this hotel. Not sure how they got any good reviews, but here's my experience. EVERY staff member was extremely rude and made me feel like they are doing me the biggest favor and burden in the world, when I asked for the simplest things (like a water bottle or where do I get a cab, etc). They charge you for EVERYTHING (like a water bottle, etc) at crazy prices. Everything is an extra charge and higher priced than airport prices. The hotel is in a dangerous area of town, no where close to anything. The rooms are nice but so not worth compromising everything else for the nice room. I was so relieved to leave I felt so uncomfortable at this hotel. Ruined my Italy experience, and that's a very hard thing to do. Trust, do not book at this hotel.
