Hey Domenico, thanks for taking the time to review your stay with us. We want our guests to feel comfortable at our hotel, which is why we place highest value in cleanliness and comfort. Sorry to hear that you seem to have had a different experience when staying with us.The smell appears however not due to a lack of cleanliness, but rather is a result of the canal system. We still hope you'll give us another chance sometime and stay with us again. Your Ruby Lissi Team

Hey Chiara,Thank you for taking your time to give us feedback and for choosing our Ruby Lissi, located in the first district, the heart of Vienna’s historic city center. While our city centre location offers lots of advantages, it does mean we have less space to play with. That's why we design our rooms in a unique way to make the best use of the area available – by integrating the bathroom into the main room, for instance. We're very sorry to hear that your room wasn't as clean as it should have been and really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We absolutely agree that this shouldn't have happened and we'll be looking into it with our housekeeping team. Our beds provide 2 duvets, one for each person.On your next stay, simply turn both duvets vertically so that each of you has a full duvet and can enjoy the night in our comfy beds to the fullest. We would be happy to see you again soon and fully convince you of our service next time. Your Ruby Lissi Team

Hi carmela, Sorry to see that you weren't quite satisfied with your stay at our hotel. We're constantly trying to improve the quality of our services so we'd appreciate a short feedback what exactly bothered you. Detailed descriptions of what went wrong provide us with the opportunity to work on improving that for the future. Nevertheless, we'd love to have you back some time soon. Your Ruby Lissi Team

Hi, thanks, that you took the time to rate your stay with us. We're very happy that you enjoyed the atmosphere of the Ruby Lissi Bar that much. With its hand-picked selection of original memorabilia, the interior design tells stories of the travels of Empress Elisabeth, who held together a large empire during her reign, which is why she was travelling very frequently. Moreover, the central location of Ruby Lissi in Vienna's first district is the perfect starting point to discover the city. Yet, as we continuously try to improve the hotel and the service quality, we would be eager to hear about the things we can improve. We hope you stay with us again soon. Your Ruby Lissi Team