2/10 Terribile
Austin
2 mar 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a terrible experience at this hotel. We checked in at 3:15 pm and they told us our room still needs to be cleaned, which was fine. We went to grab food and came back at 4:45. Checked in again and they told us our room still needs like 15 minutes of cleaning. The manager gave us the keys to the room but said come back in 15 minutes. We went to the basketball game in town, and did not get back until 11. We went to our room and tried to get in but the keys did not work. So we went to the front desk and a very nice guy was willing to help us out. But the problem is, he told us that there are no rooms under our name. He did some calling with his manager and turns out she unchecked us in and moved us to the next day for a reservation as well as gave our room to someone else, that u am sure we woke up trying to get into the room. Long story short a very nice front desk guy worked things out to try and get us a room but there were no rooms left. They were able to get us one room that still needed cleaning. We will not be staying here again.
Austin
Soggiorno di 1 notte a marzo 2025
