2/10 Terribile
Edda
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
15 gen 2025
Non mi è piaciuto: Pulizia
I recently stayed at this hotel and encountered several issues that affected my overall experience. Upon arrival, I found that the room was not cleaned to my expectations, and I did not receive the benefits typically associated with VIP status. Additionally, the shower was broken, leading to flooding in the room. When I informed the staff, they explained that they were fully booked and could not change my room, placing the responsibility on Expedia to address my situation. Unfortunately, I did not receive any follow-up from Expedia regarding this issue.
The jacuzzi on the terrace was not well-maintained, containing hair from previous guests, and the table on the terrace was broken. The shower also had hairs that had not been cleaned, which was disappointing. While I appreciate that the two young staff members I interacted with were nice and tried to assist, they were unable to resolve my concerns effectively. Overall, I felt that the hotel fell short in terms of cleanliness and responsiveness to guest issues.
Edda
Soggiorno di 3 notti a dicembre 2024