2/10 Terribile
Rochelle
Viaggio di coppia
1 gen 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good afternoon, I hope my message finds you well. I am not much of a complainer, nor is my boyfriend, we travel often. We are also Diamond members with Hilton. I am employed by them! But we like to try different things when we travel. We did a package deal for the first time when we booked our very first trip to Montana and your reservation was deceiving to say the least. First, when we checked in you didn't put us the original Queen room we booked! In fact you put us in a double twin bed and My spouse used the toilet it was clogged flowed over!!! Then you offered us the suite, only to take it away from us because we were "staying" too long. We were then moved to another room. This room was on the bottom floor at the end of hallway. Room 120. Again like I mentioned we travel a lot. Never have I ever had to ask to have my room serviced or cleaned. Then only to call up front twice to get my own clean sheets, I wasn't even given the right size sheets to change the bed. Then I walk up front to get my own sheets and the attendant tells me there are NO sheets and if there were he didn't have access to them!
Ok like I said, I sell timeshare for a living and work for Hilton this is extremely unprofessional, unsanitary and just plain not how you handle business. But wait there’s more, we had people sitting outside of our room the entire time, like sitting on the floor, on the phone or in groups of people by our door, they would stay stuff under their breath when I would walk
Rochelle
Soggiorno di 6 notti a dicembre 2024