Hotel a Browns Chapel

“When we arrived, the door was open, and we assumed that the room was ready. Once we got settled, there were a few things that needed attention, like no washcloths, only two bath towels, very little toilet paper with no spare rolls. Although the body wash dispenser was missing, they did leave small sample bottles. It took a few trips to the front desk to make things right. As for the property, the sink faucet was not the right fit for the Sink as you had to place your hands right up against...

“Went to take a shower no bath towels in room. It was 8:30 pm. Front desk said she was trying to fold them since 3pm and we would have to wait 45min for them. When we checked in around 4 she was sitting in office doing not much. Checking in was an inconvenience to her. I had to ask about breakfast times, never told us about wifi sign in. Told the morning girl Checking us out that the orange juice tasted bad and she smiled and said thanks for staying with us. Never again will I use this brand.”

“Huge holes in the ceiling, buckets full of water sitting everywhere. No pool or hot tub as advertised. Road to the facility has huge potholes. Very outdated rooms and furniture. Only 1 elevator and 1 luggage cart. Had to carry everything up three flights of stairs or walk what seemed like a mile. At one time, it was probably a nice place, really needs upgrades. Wouldn’t recommend it in its current condition.”

“I was very comfortable in my room. It was really clean and I had everything I needed. I would definitely stay here again!”

“A very quiet town (except for multiple trains nearby) next to the Cheat River. Clean, spacious room across the street from good full bar.”

“Clean and fair price ! Can’t ask for More than that.”

“Staff very courteous and friendly”

“The room was a little dirty but still adequate. The front desk man, I believe named Andrew was fabulous though! He gave us great suggestions and was happy to be of assistance.”

“The hotel was clean but more so the staff was very friendly and helpful. Kind service goes a long way!”

“Loved my stay at this motel. The friendliest staff I have ever encountered, so helpful and friendly. Everything is so clean and well maintained. Sits up high with wonderful mountain scenery.”

“We couldn’t get the tv to work or the hair dryer. No mini fridge in the room either. It was basic but clean”

“Place was great other than how loud the doors slam when closing.”

“Pretty view and clean. Just a quick stop between destinations”

“The parking lot was nice and big, no problems getting into and leaving the property. I tried to check the tub drain and it came out of the tub drain mechanism. But I didn’t want a bath so I didn’t worry about it, and left the piece in the tub area. The WiFi worked well with no connection problems. My wife said the coffee at the front desk was very good. She absolutely needs her coffee in the morning. We would definitely stay here again.”

“👍”

“Very friendly staff and a clean room”

“Check in was super easy, rooms were clean. Lobby and hallways also clean. No sketchy people wandering around, no smoke smells.”

“Close to restaurants and shops”