8/10 Buono
juliana
25 mar 2025
Mi è piaciuto: Pulizia e personale e servizio
We booked a swim up pool room and we were not told that the pool is cold and does not work during certain times of the year. This would have been important to note as we would not have booked this room if we knew. The pool although closed was super dirty and not kept up well for a 5 star hotel I think they should at least keep that done. Besides that the room was beautiful, clean and spacious. Please note in “winter” they keep a heater constantly going in the room and it gets way too hot. They were unable to resolve this for us so we ended up getting reimbursed and moving to another hotel. The staff was helpful in getting the reimbursement done but they could have been more informed on the heater situation as I can tell we are not the only guests that had this issue.
juliana
Soggiorno di 7 notti a marzo 2025