2/10 Terribile
David
20 lug 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Lack of Respect for Privacy and Security
On a positive note, the breakfast and break area were pleasant. Located on the sixth floor with a terrace, it offered a beautiful view of the city. However, the experience was overshadowed by other issues, including a clogged sink and shower.
My wife and I booked a three-night stay at Hotel Okko in Cannes, attracted by its central location and positive feedback. Unfortunately, our experience was severely compromised by two extremely negative incidents.
The first incident occurred at night, when we were awakened by noises at our room door around 1:30 AM. This caused us fear, and we couldn't immediately go back to sleep due to concerns about intruders. Initially, we thought the noises might be coming from the adjacent room, but the incident still disturbed our peace of mind.
The second incident was even more shocking: while we were changing in our room after breakfast, the door was forcefully opened without any prior notice by a hotel staff member and a technician. This intrusion into our privacy was unacceptable and left us with a deep sense of violation. There was no attempt to call our room or knock on the door before entering.
The staff member even doubted our reservation and treated us with suspicion, which further exacerbated the situation. Their only response was a "sorry" once they saw that our reservation was correct.
It is unacceptable for such situations to occur in a hotel.
David
Soggiorno di 3 notti a luglio 2024