2/10 Terribile
Rachel
Viaggio con la famiglia
15 apr 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff member who checked us in was very nice. That is the only good thing I can say. The first room had hair all over and in the sink, so we asked for another. We travel with service dogs, so we had to move them and us and all our stuff to the second floor. That room was as bad or worse. The sink basin is white, so hairs were easily visible. The counter in the bathrooms is granite, so I wiped it, hoping maybe the hairs had just fallen off the cleaning rag or something. MULTIPLE WIPES came up filthy, brown dirt or grime, mixed with hairs and other debris. Every wipe was filthy after being passed over the counter. The toilet seat hadn’t been cleaned either and the towels were basically thrown on the rack,so we had no way of knowing if they were from a previous guest or were fresh. We got in late and having to move rooms and clean made it even later. Before 8 am, housekeeping staff were next to our room, allowing the doors to slam repeatedly, which of course alerted our service dogs. We did not sleep well at all and could barely use the bathroom because of how filthy it was, combined with the ridiculous corner sink and mirror that made it impossible to see directly into either mirror from close up. The entire stay was a nightmare. When I went through Expedia to request a refund, the hotel refused. Expedia gave me a small partial refund in One Key cash, but PLEASE DO NOT STAY at this hotel. You have no idea how filthy. I’ve never been in one this dirty before.
Rachel
Soggiorno di 1 notte ad aprile 2025