2/10 Terribile
Rebecca
Viaggio di coppia
5 gen 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked my stay over a month ago through Expedia. I expected things to go smoothly because I have stayed here many times with minimal issues.
Check-in was at 3pm on the 3rd, but due to travel, we checked in around 5:45pm. The room smelled horribly of cigarettes. We tried to request another room and were told that they were fully booked, but they would make a note of the smell so we could avoid any additional charges.
Soon after, we were ready to unpack. We were surprised and disappointed to find there were drawers filled with clothing and drug paraphernalia, clothing was discarded under the bed, and since there was no blanket on the bed, we were convinced that the room had not been cleaned whatsoever. The man at the front desk came up himself to remove the clothing and paraphernalia.
We asked for a blanket and took it to the room. Then we asked for sheets and were treated like guests who had been staying for WEEKS, not ones who had just checked in. We were told to bring the obviously dirty sheets and such to the desk and were expected to change everything ourselves. Ridiculous, considering we were given a filthy, uncleaned room.
We left shortly after and could not get in contact with the GM of the hotel. We never came back, as we called the next day around 3pm and were told the room was STILL NOT CLEANED. I had to go through expedia, a manager, and other hotel staff to get a refund.
I used to love staying here. I don't think I will stay again after this experience.
Rebecca
Soggiorno di 2 notti a gennaio 2025