2/10 Terribile
Rose
Viaggio di coppia
14 mar 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay at this so-called “resort” was an absolute disappointment from start to finish. The property is nothing like what is advertised—the photos must have been taken years ago because what we arrived to was a run-down, poorly maintained hotel that felt semi-abandoned.
The room smelled awful upon arrival, and airing it out was impossible because the ceiling fan was broken. We requested for it to be fixed, but no one ever resolved the issue. To make matters worse, the mosquito net on the window had a large hole in it, making it useless. Housekeeping was supposed to be daily, yet we had to request it and leave our key for the day. When we returned, instead of actually cleaning, they had placed an air purifier with a strong chemical smell to mask the awful stench.
What was truly disturbing, however, was that the staff went through our belongings. They unpacked and folded clothes from our backpack and even sorted through part of our suitcase—bags that we had intentionally tucked away. This is a complete breach of privacy and utterly unacceptable.
The room was advertised to have an in-room safe—this did not exist. The food options were terrible, and the daily breakfast was extremely limited.
The staff were indifferent and unhelpful. Paying over $400AUD a night, I wouldn’t pay $80 for this place. Don’t waste your money you can get a sunset view from anywhere in El Nido.
Rose
Soggiorno di 3 notti a marzo 2025
