Hotel a Estate Bonne Esperance

“Wish they had a hot tub. Place is seriously lacking on the hot tubs. Hot tub shortage at this place. I have made a list on my top 30 recommendations for the resort. 1. I wish there was a hot tub here 2. Would be perfect if they had a hot tub 3. They really should’ve added a hot tub 4. A hot tub would make this place elite 5. Missing one thing—a hot tub 6. This spot needs a hot tub ASAP 7. Imagine this place with a hot tub 8. A hot tub would take this to the next level 9. Only thing it’s...

“The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa.”

“I had to fight mosquitos all night. The furniture is about 25 years old. There were blood splats everywhere on the walls...”

“We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were...

“The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests.”

“We were without power (at least 3-5 hrs on 3 days and one day was 18hrs) 4 out of 6 days. One small flashlight, NO generator. Very inconvenient when you can’t make meals (which is why I rented a place with a full kitchen) or do laundry. All I got from management was I’m sorry. The check in process was very odd. Random text messages for 2 different people (not explaining who they were until I asked) asking about our flight info. Jill met us at the property once we arrived and she was AWESOME!! ”

“Nice place, Very clean and Quiet and Nice views. I just wished the store stayed open later. If not, they should have vending machines for the late night.”

“Very nice staff and overall great place to stay while on St Thomas.”

“Great room and staff”

“I loved this hotel! tiny, traditional caribeean style, beatiful views on St Thomas, book the rooms with terrace outside”

“It's an older hotel dilapidated definitely needs love You can see where it used to be a big hotel but now a lot of empty space where things used to be where the hotel used to thrive I assume”

“Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. ”

“Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!”

“Property is apparently in receivership. Staff is keeping it going, but barely. Owner is nowhere to be found. If you check in after noon, nobody’s in the office.”

“Great view! Great location ”

“This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here.”

“Staff was awesome and location was great. Some areas could use some updates but overall excellent and we would stay here again.”

“Tutto sommato e' stata una buona esperienza. L'hotel si trova in una baia molto bella ma comunque un po' distante dall'aeroporto e dal centro. Il ristorante e le attrazioni del ressort sono un po' care, comunque grazie alla cucina presente nelle camere e' possibile comprare da mangiare nei negozi e cucinare proprio conto risparmiando un sacco di soldi. I negozi non sono vicinissimi ma sono comunque raggiungibili con taxi. Il sistema di trasporto pubblico SAFARI e' buono ed economico, (si paga 1$...