4/10 Scarso
Sharon
Viaggio di coppia
25 mar 2025
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
This Marriott hotel is certainly not up to it's usual standard compared to others that we've stayed in. The executive room was more of a Travelodge standard. Broken window which did not shut properly. After many discussions, which was not appropriate, we asked to move. We were told hotel was fully booked and after digging our heals in and telling them it left us with no option but to request a full refund and source alternative hotel, miraculously a room was found! The swimming pool facility did not have a sufficient enough of beds which left the option of sitting on a chair in the pool area. Also pool floor area was dirty and I did not see one person come in to clean or wipe the floor down whilst I was there. If you are sleep sensitive, the constant ventilation noise will drive you nuts! The positives were: comfy bed and pillows, lovely staff in the restaurant who were extremely attentive, nice hot shower, good steam room. I feel the rooms really could do with a dressing table to be able to do your hair and makeup. This is a must, rather than taking it away to make the rooms more simplistic. It does not work. Overall the hassle it caused initially ruined the experience in this hotel and it is very doubtful we will return.
Sharon
Soggiorno di 1 notte a marzo 2025