Hotel per famiglie a Grandola

"This is not a 4 start hotel, 3 at best. The hotel is in the middle of nowhere which is perfect to relax and unwind, however service and quality needs to be improved to keep up with expectations of a boutique hotel recommended by Condenast. The room is clean but basic, doesn’t provide any coffee/tea, which is now basic expectation for this kind of hotels. The food is a 1 star rating, this is canteen quality, not an hotel restaurant. Dinner is really cheap (only 25€), however I would like to pay more and have quality food than being cheap, processed and non tasting food. The breakfast need more organization and service. We find out only after being sited for 15 mins that they also offer some eggs/savory breakfast and was possible to order a proper coffee/ cappuccino. It will be better to put down a menu on the table or educate staff to share what is available when walking us to the table. The full sweet offering at the breakfast is processed food just served on a nice table, it’s not something they homemade/fresh (fruit being the only exception), there was no offer for non dairy milk available on the table. Amenities also need to improve, on hotels.com it states it has a spa, which we have not seen and they have not tell us it’s available. There are only 4 bikes (for more than 25 rooms), which are old and brakes doesn’t even work, quite dangerous to use. Tennis court was mentioned to be available at the reception, but we didn’t check them. Pool is nice as per picture. "

"A boutique hotel, superb design, great facilities, breath-taking views in the heart of the old town of Lisbon"