I booked this property strictly on location and okay reviews. We were looking to explore Napoli on foot and eat the original Margherita pizza at Da Michele, but neither of those happened and we left quite upset. The only positive to the stay was a staff member named Francesco who was helpful in explaining what we needed to do. Right away, we found out check-in ends at 16:00 and that Francesco would leave our keys with the Pizzeria across the street. We were arriving at 20:00. We thought there was parking onsite, but there wasn't, and we had to park 15 minutes away at a secure garage that cost me 35 Euro. The garage attendant told us to be careful walking back to the hotel as it was not a safe area. Scary. Nearing the hotel, we turned onto the street and people were eyeing us and our bags up. Luckily the pizzeria owner was outside, recognized us and immediately came running to escort us inside his building and gave us the keys. The room was acceptable, no frills. Breakfast was confusing. It wasn't at the "hotel" but rather across the street at Bar Zambardino. There were no signs telling us this, no warning ahead of time, and it wasn't until I texted Francesco in the morning did we find out were breakfast was. At the cafe, if it weren't for another hotel guest who spoke Italian explaining to the barista, we probably would not have had any breakfast (2 croissants and 2 espressos). Francesco said he'd be in at 8:30 but he never showed so we didn't get to meet him.
