Cottage a Palo Alto

“This property was double-booked. I had an Expedia confirmation number, but I was turned away and had no place to stay. ”

“Good things: The apartment was great, very clean and stocked with everything you could need. The outdoor space was a lovely bonus, we used it regularly. The area is really nice and quiet as well, set back from the road so you don't have any traffic noise. And it's located really close to some great restaurants and nightlife. Most of the communication with the hosts was excellent and timely. Less-good things: the apartment is set in a funny nook between 2 garages, and the instructions for where...

“The property could not be opened when I arrived. I was asked to break in using a side entrance. When I entered the property, it was clear that this was far from the "luxury" property that it was described as at the time of the booking. The furniture is old, the bedding damp, and the overall sense is far from luxury. I left after 5 minutes and when I asked for even a partial refund, this was denied. VRBO said they had no responsibility. Never book with VRBO - they won't help you like other...