Hotel con servizio concierge a Salamanca - Serrano

"Ottima struttura, pulita e attenzione verso il cliente . "

"Nice hotel with a good location, close to the metro station of Goya. However, during the check out, with the full staff available to support customers, two strangers (not well dressed and completely outside the hotel context) succeeded to enter in the hotel, arrive in the elevator area, distract us asking some questions and take the backpack of one of my colleagues. I immediately realized that something was happening but it was already too late; the two strangers have been able to pass again in front of the hotel staff (there was also a gentleman of the staff right in front the entry door) a disappear on the street. Very bad experience, the hotel gave immediately support to the police showing the internal camera recordings however they do not have any insurances to cover such events and they didn’t offer any kind of refunding for the backpack stolen. Not acceptable that somebody can enter in the hotel, passes in front the welcome desk and reaches the elevator area with nobody that stop him. I don’t know if their intention was to take elevators and go to the upper floors or simply look for a victim in the elevator area… in any case situation not acceptable. "

"Ottimo albergo. Personale molto gentile e disponibile. Prima colazione fantastica. Camera moderna e silenziosa. Unica critica il kit di cortesia della camera purtroppo inesistente."

"Lovely hotel, I will come back"