2/10 Terribile
Sian
16 apr 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely awful. Do not recommend.
I booked this property knowing it had mixed reviews. I like to support independent businesses, and while I was aware the rooms might be dark and a little noisy I was happy with this, on the expectation that the accommodation would have a little more character and charm.
When I arrived at around 8pm, I went to take a shower. After running the water for a good 5 minutes, it was still cold. I popped out to inform reception, in the hope they could help. I was told I had to wait for the water to warm up; when I said I’d already been waiting a little while the receptionist said I should check out. While I thought this was odd, I wasn’t keen on staying somewhere where there was no hot water (especially at £280 per night) so I went to pack my bag and find alternative accommodation. When I returned to reception, I was asked if I had found an alternative accommodation, to which I replied I had. When I requested a refund for the accommodation, the receptionist began shouting and swearing at me. He took my key, not permitting me to stay in the hotel (not that I would have wanted to at that point) and also refused a refund. He also refused to call management when requested. Fortunately, the hotel has since refunded my money.
Leaving a lone female traveller in this position is unsafe. Please do not stay here. There is much nicer accommodation available for a similar price.
Sian
Soggiorno di 2 notti ad aprile 2025