We arrived late around 2:45 am after travel times were exceded because of weather conditions. When i arrived i was told thst they had reinstate my stay although it was prepaid, ok whatever. I was then asked to provide a card for incedentals,i was then told it declined, it shouldnt have so i gave another card. It was good apparently, but then he was unable to make key cards and took 20 mins to figure it out. Granted he offered to walk up snd let us in without them. But i did not want to be witbout acess to the room at freedom. Finally he got it, ok now lets get to the room. Everything looked fine at first i had just drug my 3 children, wife and myself up and now its 330 am. Pull back the sheets and there is hair all over the pillows. Not sure if this was from maid service or did they even change the pillow cases after the lasy guest. With already the problems, there was no use to request another room. So i tossed the pillows rolled up my hoodie, took a nap and left at 9am. Btw checked both of my credit cards used and both had a pending charge even though one supposedly declined. We will choose a different place next time. Maybe this was a fluke
