4/10 Scarso
Crystal
Viaggio di coppia, Viaggio di lavoro
26 dic 2024
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Stayed due to a canceled flight on Dec 23. 3rd floor room was clean & smelled nice , paper thin walls could hear tv in room next to us all night. Our room had no trash bins , mattress was good but sleep was restless due to next room. Checked in after 6:00pm puts an additional 100$ deposit on CC checked out before 10:00am dec 24th. Still have no deposit back from night stay. Home on Dec 25th and get an alert for a $50.00 charge from hotel. Immediately called and was told it was a smoking fee who neither one of us are smokers . I never smelled smoke in the room knowing as a non smoker I would not have stayed in a smoking room and if it was would have requested to change rooms. Mgmt assured me both the $100.00 and the $50.00 will be credited back to my CC. As of today Dec 26th no credit from either has been returned. Hopefully they are true to their words .
On our way out there is no full breakfast only coffee and granola bars a grab n go no choices. Parking lot was semi cleaned . Elevator and stairway has an aweful smell I can not describe. I wished the hotel could have been a more hospitable inviting stay to leave a better review especially around the holidays and the mess we were already in due to a canceled flight.
Crystal
Soggiorno di 1 notte a dicembre 2024