4/10 Scarso
Sara
Viaggio con famiglia e bambini piccoli
30 mar 2025
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Do not expect to get the room that you book if you book through Expedia.
I booked a Magee room specifically for the lighted platform bed and hammock which my 7 year old daughter was very excited for. We checked in on the day of our stay and were not informed of any changes at check in, got to the room and realized we had been downgraded to a plain room with no special features. I went back to the desk to explain that there had been a mistake and was only then informed that they had purposely done this because "Expedia overbooks our rooms" and that all of the Magee rooms were booked and there was "nothing they could do". It wasn't until I voiced my displeasure and asked again if there were any other rooms with more redeeming features that were available that I was told there was a larger room with a small living area that they could move us to. I was not informed of this overbooking prior to arriving for check in and I was not informed upon check in either, I feel either of these options would have been more appropriate and given me the chance to look at other options. My daughter was very disappointed with the room and I was disappointed with the service.
The hotel itself was fine, clean, not in the best neighborhood but not unsafe. The room service and snacks were overpriced and the hotel itself is overpriced in my opinion, especially since we didn't get the room we booked.
I would not stay here again or recommend it to my friends or family.
Sara
Soggiorno di 1 notte a marzo 2025