Hotel a Urbana

“Poorly maintained property. Staff was nice but this place needs maintenance.”

“This hotel is not what is shown in the pictures. It was evident when I pulled in with my family that the hotel was not clean nor safe due to multiple reasons. We asked for a refund due to the reasons and they refused to refund us. Stay away from this hotel and find some where else even if it cost more money”

“Very good option, the hotel is wonderful.”

“Room and general areas clean and well maintained. Staff was friendly and helpful. Only complaint was room was a little cramped - one of the beds (two queens) was about 8 inches from the wall, making it difficult to get into that side of the bed.”

“Maleducati colazione inesistente sporco ”

“We arrived late and the staff was great. We were checked in quickly. The room was Spacious, with a huge bathroom and a walk in closet. The entire place was clean. The a/c worked but could have worked “better”. The free breakfast was Great…with good food and a clean space.”

“Good”

“Need to replace the one staff that for sure more people complain in the past”

“Rosa at the front desk was very friendly and professional. She made me feel welcome. AJ is also very professional”

“Time to update this facility it's very dated and it's showing”

“clean room”

“Just pretty ‘down’ - entrance area smelled, the breakfast was awful (I turned on my heals and went to BUY coffee), they gave away my friend’s room and made up a bunch of excuses. I don’t think there was even an elevator? The sheets were a weird fabric… perhaps some unhomed people Living there? No chance I will make this mistake again.”

“I love this hotel, the manager is amaizing, employees amazing, hotel amaizing”

“The room was small but comfortable. The bed was too soft, but that's just me. I prefer a much firmer than average mattress. Having the diner right on site was great. The service was awesome & the breakfast delicious. I'd have no problem staying here again, or even just coming to eat.”

“Clean rooms, comfortable bed and friendly staff.”

“Been there 3 years in a row. This year the elevator was not working properly, had to push the open button to get out. Maid service was not. Stayed 3 nights and had to get my own towels and put my trash by my door. Will not stay there again!”

“very accommodating of our request for a one hour later check-out time”

“Room was clean. The bathtub appeared to be newer, but there wasn't a rubber mat, nor anything stuck to the bottom of the tub to keep people from slipping, sliding and falling. I fell once while trying to bend over to get the soap for washing and then again while I was hanging onto the handicap bar and trying to turn around to get rinsed off. We put a towel on the tub floor to keep from slipping. I informed the front desk when I checked out.”

“Helpful staff.”

“great place”