8/10 Buono
Aliceea
Viaggio di gruppo
22 dic 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The views at Il Mare are out of this world, the bungalow’s look exactly like the photos. We had some issues checking in since there were only 10 pods available to be used and the others did not pass inspection that had a better view. After trying to switch our room to a bungalow with a better view and a working safe we encountered some issues. We booked our reservation since this summer and were told it was opening July 2024 but instead when we arrived Dec 12th we were told they just opened this week and if they were not ready we would have to downsize at Dreams with no reimbursement. We didn’t appreciate that since that was never communicated to us after or before booking and we would not be reimbursed for something that was not our fault. Other than that mishap, we had a peaceful stay and our butlers made us feel welcomed and catered to all our needs with no hesitation. 10/10 customer experience, if you stay here I hope you get Naidel, Alex, Sudry, Rug and Gio as your butlers they are phenomenal. Very attentive and respectful individuals we were lucky to have them on our trip.
Aliceea
Soggiorno di 3 notti a dicembre 2024