2/10 Terribile
Sean S.
10 feb 2025
Non mi è piaciuto: Pulizia
Hidden Costs and false advertising
Before we even got to Lanzarote I had a message from the host saying that I will need to pay 100 extra, in cash, for heating in the swimming pool. I couldn't cancel at this point as I there was no cancellation policy. After pointing out that this isn't mentioned anywhere through the company I booked with I was informed that this wasn't the hosts problem and we would need to pay. When we got to the villa the inside layout is different than the pictures with an extra wall and room built in, meaning that the living/eating area no longer has access to the outside and is quite dark. In the kitchen the cutlery and plates provided were dirty and we had to wash everything before we could start, this involved having to request a sponge to wash with. They advertise as having utensils but they have the bare minimum of pots and pans and not even a wooden spoon. Any essentials provided were left overs from previous guests.The outside area is very big and lovely and the host did react each time we contacted them. The kids really enjoyed the pool and outside space. This one of the more expensive villas in the area and it's definitely not worth the money. The welcome pack as such was some crisps and water in a plastic bag, this shows the lack of care and attention to detail shown.Keep looking.
Sean S.
Soggiorno di 8 notti a febbraio 2025