8/10 Buono
Kim M
Viaggio di coppia
2 gen 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi
My Husband and I spent 4 nights at the Royalton Riviera Cancun. We stayed in a Hideaway Presidential Ocean front suite and loved the location of the room. The room was pretty much exactly as pictured on the website with one exception; you will not know which suite you are going to have until you check in. We wanted the roof top terrace and after speaking to some folks there, we realized that that there are only a few so unlikely you will get this suite. The room was spacious and well stocked. It rained two days and we still enjoyed our stay. It was relaxing to sit on the balcony and hear the waves crashing. We had butlers which was quite nice for booking dining reservations and cabana's at the beach (otherwise you have to go out very early in the morning to save a chair). Alejandro was great! The resort is beautiful, however, the rooms and the hallways are showing signs of wear. We ate at the buffet for breakfast and the steakhouse for dinner. Both were okay. The service was excellent! We had two small issues, first, the balcony jacuzzi and the floors did not look or feel clean when we arrived. Alejandro and the cleaning staff made every attempt to clean with wet mops instead of dry upon request. Second, the room was damp and a little musty at times. These two issues would not stop us from going back because the beachfront Suite was worth it!
Kim M
Soggiorno di 4 notti a dicembre 2024