4/10 Scarso
ANDREW
21 gen 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is run down with little to no maintenance done it is understaffed therefore service is poor . The room was the worst I have ever seen and I have known this hotel for over 20 years the furniture was beat, the bedding and towels in the bathroom were old and coming apart, the bidet did not work it was leaking all over the floor, the coffee table in the room was bent only three legs touch the floor
The door handle to the window balcony come off in my hand so you could not close the door all the way at night. There was no room service to speak of and had to ask twice to get someone to bring towels and water.
There is no bar service in the lobby bar and there is no one to help with customer needs as in the past. The pool is in a very poor state with broken concrete steps and chipped tiles everywhere, hard to believe how this hotel was once the best in the entire area and the prices asked for such a bad experience.
The shower and hot water worked well
The tennis pro and courts were outstanding
Those were the two high points of our visit.
This is a three star hotel at best and I will pass that on to friends and those who ask about the hotel. The manager Julio Cesar Ortega was kind enough to hear my concerns face to face but by then there was nothing really to be done to correct anything. It is obviously clear the management company in charge of this hotel has no idea about maintenance or day to day hotel management and it saddens me to see the condition it has come to.
ANDREW
Soggiorno di 2 notti a gennaio 2025